SALES TRAINING
Communication standards across the client journey
Everyone in the company speaks to the client differently. It shows.
Not robotic scripts. Written standards for every point of contact — the first call, reception, the consultation, the follow-up — so nobody improvises the part that matters.
Sound familiar?
- ·Does the client get a different answer depending on who picks up the phone?
- ·Do reception, sales and specialists say things that contradict each other?
- ·Do good people leave and take the method with them, because it is written nowhere?
What it covers
- +The map of the client journey — every point where the company touches them
- +What exactly is said at each point
- +The standard for hard situations: delays, complaints, refusals
- +How the standard is handed to a new person without throwing them at clients
- +How compliance is checked without it feeling like surveillance
How it runs
- 1Before: I go into the field and listen to how people speak now. I do not ask — I listen.
- 2We write the standards together with the people who will use them.
- 3The whole team goes through training on their own standards.
- 4They stay written, with a clear way of checking them.
What stays in the company afterwards
THE EVIDENCE
Orthodontica Clinic went through exactly this process: analysis of the patient journey, written standards for each role, then six training sessions with the whole team. The result, confirmed by the founder: +34% turnover in one year, +40% patients, +30% new patients through referrals.
See the full case study →Estimate your price
an estimate, not a quoteESTIMATED TOTAL
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For groups of 50+ the rates go down — write to me for a tailored quote.
The estimate uses the rates published above. I confirm the final price in writing within 24 hours, once I understand what you want to achieve.
Request a quote for this setup →Prices are final — no VAT is added.
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— Mihail