SALES TRAINING
Selling for front office and retail
People who do not consider themselves salespeople, but sell every day.
Bank consultants, receptionists, shop staff. Selling is not in their job description, yet they decide whether the person in front of them buys or walks away.
Sound familiar?
- ·Do your counter staff answer politely but never propose anything?
- ·Does every branch or shop work by different rules?
- ·Do you have good products clients never hear about, because nobody mentions them?
What it covers
- +The difference between serving and proposing — without becoming pushy
- +How to ask, in thirty seconds, a question that opens a need
- +The right proposal at the right moment, not the whole list
- +Difficult situations at the counter: queues, dissatisfaction, refusal
- +Consistency between people and between locations
How it runs
- 1Before: I observe the interactions directly, at the point of sale.
- 2Training in small groups, so everyone gets to practise.
- 3Filmed exercises on their real situations, not on generic examples.
- 4The standard is written down and replicated across all locations.
What stays in the company afterwards
✓The interaction standard, valid across every location
✓The set of opening questions
✓The guide for difficult situations
THE EVIDENCE
ProCredit Bank: a programme designed, delivered and measured for 52 consultants in October–November 2025 — one standard, replicated across the network.
See the full case study →Estimate your price
an estimate, not a quoteHow many days
ESTIMATED TOTAL
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For groups of 50+ the rates go down — write to me for a tailored quote.
The estimate uses the rates published above. I confirm the final price in writing within 24 hours, once I understand what you want to achieve.
Request a quote for this setup →Prices are final — no VAT is added.
Let's talk about your numbers.
30 minutes, free, no strings attached. Pick your slot straight from the calendar.
— Mihail